Service

1.Technical Training Plan

In order to enable user have a comprehensive understanding the products and daily use, maintenance and management, we will provide comprehensive, systematic training for the client-side technician or operator.

Through the training, let user have a comprehensive understanding about the system, including the design of the system, installation, commissioning, operation and maintenance, docking, and strive to make the user use it according to our training and system construction documentation can be independent management, operation, maintenance the whole system

2.Service and Warranty

Each product will be strict inspection, ensure product quality before package, the products to a minimum of fault rate. Follow the guidelines “fully protect the user’s investment and efficiency, fully meet the requirement of user and reduce their burden.”

a). Return Visit at Regular Intervals

Our company will organize regular visit for a return according to customer feedback. In return visit, the owner can propose any quality problem and opinions, the company will be listened modestly, treat and make record return visit to customer problem then solved carefully and seasonable organization guarantee.

b). Guarantee Measure

The warranty group will be in touch with the customer at the first time, effectively notice with the customer communication problems. For general failure problem, the warranty team through telephone, network remote ways to direct customer solve the problem in an hour. For unable to remove the sever faults problem, warranty work team will arrive within 24 hours to solve the problem, the warranty work will be finished in 48 hours.

c). Lifetime Service

Each product is beyond warranty period, we still provide paid on-site maintenance repair service, only charge the basic cost. While users can still get free maintenance technician team of regular service instruction, remote technical assistance and other services.